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Customer Solutions Leader
A company is looking for a Head of Customer Solutions. Key Responsibilities Build and manage a global customer support team and establish a culture of excellence Design and implement comprehensive customer support workflows and processes Collaborate with cross-functional teams to relay customer insights and advocate for product enhancements Required Qualifications Prior experience in a high growth early stage start-up or founder/co-founder experience required 5 years of experience creating customer support processes from scratch in a SaaS/AI environment Deep proficiency with engineering solutions post sales for customers Work availability within 6am to 6pm PT Engineering/Technical background
A company is looking for a Head of Customer Solutions.
Key Responsibilities
Build and manage a global customer support team and establish a culture of excellence
Design and implement comprehensive customer support workflows and processes
Collaborate with cross-functional teams to relay customer insights and advocate for product enhancements
Required Qualifications
Prior experience in a high growth early stage start-up or founder/co-founder experience required
5 years of experience creating customer support processes from scratch in a SaaS/AI environment
Deep proficiency with engineering solutions post sales for customers
Work availability within 6am to 6pm PT
Engineering/Technical background