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Customer Success Engineering Director
A company is looking for a Customer Success Engineering Director. Key Responsibilities Own customer adoption, retention, and expansion, impacting renewals Build and scale professional services offerings and structured onboarding frameworks Act as a voice of the customer in product discussions, influencing roadmap priorities Required Qualifications 7+ years of experience in customer success, technical account management, or professional services in developer-focused SaaS or security software Strong technical knowledge of developer workflows, CI/CD pipelines, and security tools Experience building and scaling customer success and support teams at a high-growth startup Expertise in professional services models and implementation playbooks Passion for AI-driven automation in customer engagement
A company is looking for a Customer Success Engineering Director.
Key Responsibilities
Own customer adoption, retention, and expansion, impacting renewals
Build and scale professional services offerings and structured onboarding frameworks
Act as a voice of the customer in product discussions, influencing roadmap priorities
Required Qualifications
7+ years of experience in customer success, technical account management, or professional services in developer-focused SaaS or security software
Strong technical knowledge of developer workflows, CI/CD pipelines, and security tools
Experience building and scaling customer success and support teams at a high-growth startup
Expertise in professional services models and implementation playbooks
Passion for AI-driven automation in customer engagement