Customer Success Engineering Director

A company is looking for a Customer Success Engineering Director. Key Responsibilities Own customer adoption, retention, and expansion, impacting renewals Build and scale professional services offerings and structured onboarding frameworks Act as a voice of the customer in product discussions, influencing roadmap priorities Required Qualifications 7+ years of experience in customer success, technical account management, or professional services in developer-focused SaaS or security software Strong technical knowledge of developer workflows, CI/CD pipelines, and security tools Experience building and scaling customer success and support teams at a high-growth startup Expertise in professional services models and implementation playbooks Passion for AI-driven automation in customer engagement

Mar 14, 2025 - 17:40
 0
Customer Success Engineering Director
A company is looking for a Customer Success Engineering Director. Key Responsibilities Own customer adoption, retention, and expansion, impacting renewals Build and scale professional services offerings and structured onboarding frameworks Act as a voice of the customer in product discussions, influencing roadmap priorities Required Qualifications 7+ years of experience in customer success, technical account management, or professional services in developer-focused SaaS or security software Strong technical knowledge of developer workflows, CI/CD pipelines, and security tools Experience building and scaling customer success and support teams at a high-growth startup Expertise in professional services models and implementation playbooks Passion for AI-driven automation in customer engagement