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Customer Success Support Associate
A company is looking for a Customer Success Support Associate (B2B SaaS). Key Responsibilities: Collaborate with the marketing team to draft content for informational email blasts and build tutorials/articles/videos for software enhancements Provide general administrative support to the Customer Success team and assist with client onboarding processes Analyze data, track onboarding KPIs, and recommend process improvements for client onboarding operations Required Qualifications: Background and/or degree in Computer Science and/or Data Science At least 1 year of experience in B2B SaaS implementation/onboarding or a similar field Understanding of the Healthcare industry Proficient in project management software Highly organized and motivated by individual work and organizational tasks
A company is looking for a Customer Success Support Associate (B2B SaaS).
Key Responsibilities:
Collaborate with the marketing team to draft content for informational email blasts and build tutorials/articles/videos for software enhancements
Provide general administrative support to the Customer Success team and assist with client onboarding processes
Analyze data, track onboarding KPIs, and recommend process improvements for client onboarding operations
Required Qualifications:
Background and/or degree in Computer Science and/or Data Science
At least 1 year of experience in B2B SaaS implementation/onboarding or a similar field
Understanding of the Healthcare industry
Proficient in project management software
Highly organized and motivated by individual work and organizational tasks