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Customer Support Operations Manager
A company is looking for a Customer Support Operations Manager in the iGaming sector. Key Responsibilities Oversee and optimize outsourced customer service operations, ensuring adherence to SLAs and KPIs Monitor and report on customer service performance metrics, providing insights for operational improvements Collaborate with internal teams to enhance customer support and address player feedback Required Qualifications 3+ years of experience in customer support operations or vendor management, preferably in iGaming or crypto Proven experience managing outsourced support teams and understanding customer support platforms Strong knowledge of crypto transactions and related compliance requirements Data analysis skills with experience in tracking and reporting customer service metrics Ability to work independently in a remote environment
A company is looking for a Customer Support Operations Manager in the iGaming sector.
Key Responsibilities
Oversee and optimize outsourced customer service operations, ensuring adherence to SLAs and KPIs
Monitor and report on customer service performance metrics, providing insights for operational improvements
Collaborate with internal teams to enhance customer support and address player feedback
Required Qualifications
3+ years of experience in customer support operations or vendor management, preferably in iGaming or crypto
Proven experience managing outsourced support teams and understanding customer support platforms
Strong knowledge of crypto transactions and related compliance requirements
Data analysis skills with experience in tracking and reporting customer service metrics
Ability to work independently in a remote environment