Dental Customer Experience Specialist

A company is looking for a Customer Experience Specialist 1 in a dental contact center. Key Responsibilities Handle customer inquiries related to dental insurance plans through inbound/outbound calls Provide a coordinated customer experience by anticipating needs and navigating various systems Build relationships with customers by delivering accurate information and resolving inquiries in real-time Required Qualifications and Education 2+ years of customer service experience or equivalent Experience in call centers or dental insurance preferred Ability to learn and understand a broad range of insurance products Proficient with desktop applications such as MS Office Must pass dental terminology coursework during training

Jun 16, 2025 - 15:40

A company is looking for a Customer Experience Specialist 1 in a dental contact center. Key Responsibilities Handle customer inquiries related to dental insurance plans through inbound/outbound calls Provide a coordinated customer experience by anticipating needs and navigating various systems Build relationships with customers by delivering accurate information and resolving inquiries in real-time Required Qualifications and Education 2+ years of customer service experience or equivalent Experience in call centers or dental insurance preferred Ability to learn and understand a broad range of insurance products Proficient with desktop applications such as MS Office Must pass dental terminology coursework during training