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Desktop Support Analyst
A company is looking for a Desktop Support Analyst to provide technical support to employees. Key Responsibilities Provide Level 1 and Level 2 support for desktops, laptops, and mobile devices Troubleshoot and resolve hardware, software, and network issues in Windows and macOS environments Document technical issues and resolutions in the IT service management system Required Qualifications 2+ years of experience in a desktop support or IT helpdesk role Strong knowledge of Windows and macOS operating systems Experience troubleshooting hardware components such as desktops and laptops Familiarity with Active Directory and Microsoft 365 Understanding of networking fundamentals (TCP/IP, VPN, Wi-Fi)
A company is looking for a Desktop Support Analyst to provide technical support to employees.
Key Responsibilities
Provide Level 1 and Level 2 support for desktops, laptops, and mobile devices
Troubleshoot and resolve hardware, software, and network issues in Windows and macOS environments
Document technical issues and resolutions in the IT service management system
Required Qualifications
2+ years of experience in a desktop support or IT helpdesk role
Strong knowledge of Windows and macOS operating systems
Experience troubleshooting hardware components such as desktops and laptops
Familiarity with Active Directory and Microsoft 365
Understanding of networking fundamentals (TCP/IP, VPN, Wi-Fi)
