Director of Care Operations

A company is looking for a Director of Care Operations to oversee operations supporting clinicians, schools, and families in a telehealth platform focused on mental health care. Key Responsibilities Build and oversee Provider Support and School Support functions Manage a team of 20 in Care Coordination and ensure quality metrics are met Implement strategic vision and process improvements for Care Operations Required Qualifications 7-10+ years of operations experience, particularly in healthcare or customer support Experience building customer support functions and implementing ticketing systems Proven ability to automate workflows and implement AI solutions Strong analytical skills with a focus on data-driven decision-making Ability to navigate and thrive in a rapidly growing startup environment

May 22, 2025 - 04:00

A company is looking for a Director of Care Operations to oversee operations supporting clinicians, schools, and families in a telehealth platform focused on mental health care. Key Responsibilities Build and oversee Provider Support and School Support functions Manage a team of 20 in Care Coordination and ensure quality metrics are met Implement strategic vision and process improvements for Care Operations Required Qualifications 7-10+ years of operations experience, particularly in healthcare or customer support Experience building customer support functions and implementing ticketing systems Proven ability to automate workflows and implement AI solutions Strong analytical skills with a focus on data-driven decision-making Ability to navigate and thrive in a rapidly growing startup environment