Director of Self-Pay Management

A company is looking for a Director - Self-Pay Management (Remote). Key Responsibilities Directs the processes and systems for the Self-Pay Management function, ensuring customer satisfaction and compliance with relevant policies Manages the integration of hospital and professional customer service departments into a single operational group Oversees the performance, training, and development of the Self Pay Customer Resolution team and Financial Assistance Specialists Required Qualifications Bachelor's Degree in a related business or health administration discipline; Master's Degree preferred Ten years of progressively responsible customer service management experience in a complex healthcare system, including three years in a supervisory role Demonstrated knowledge of hospital policies, HIPAA regulations, and patient registration processes Experience with registration and billing systems, particularly Epic Strong project management skills and ability to manage multiple projects efficiently

Feb 12, 2025 - 17:34
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Director of Self-Pay Management
A company is looking for a Director - Self-Pay Management (Remote). Key Responsibilities Directs the processes and systems for the Self-Pay Management function, ensuring customer satisfaction and compliance with relevant policies Manages the integration of hospital and professional customer service departments into a single operational group Oversees the performance, training, and development of the Self Pay Customer Resolution team and Financial Assistance Specialists Required Qualifications Bachelor's Degree in a related business or health administration discipline; Master's Degree preferred Ten years of progressively responsible customer service management experience in a complex healthcare system, including three years in a supervisory role Demonstrated knowledge of hospital policies, HIPAA regulations, and patient registration processes Experience with registration and billing systems, particularly Epic Strong project management skills and ability to manage multiple projects efficiently