Director of Service Design

A company is looking for a Director of Service Design to lead and enhance its digital self-service support strategy. Key Responsibilities Own and deliver the digital self-service support strategy to improve customer experience Drive down ticket volume and increase self-service resolution rates through automation and innovation Lead cross-functional initiatives to implement scalable solutions that meet customer needs Required Qualifications 7+ years of experience in service design or a related field, with 3-5 years in leadership roles Hands-on experience with service design methodologies such as Design Thinking and Journey Mapping 5+ years of experience leading and mentoring service design or design teams Familiarity with AI, automation, and customer service technologies Strong background in customer experience (CX) and UX principles

Mar 20, 2025 - 22:17

A company is looking for a Director of Service Design to lead and enhance its digital self-service support strategy. Key Responsibilities Own and deliver the digital self-service support strategy to improve customer experience Drive down ticket volume and increase self-service resolution rates through automation and innovation Lead cross-functional initiatives to implement scalable solutions that meet customer needs Required Qualifications 7+ years of experience in service design or a related field, with 3-5 years in leadership roles Hands-on experience with service design methodologies such as Design Thinking and Journey Mapping 5+ years of experience leading and mentoring service design or design teams Familiarity with AI, automation, and customer service technologies Strong background in customer experience (CX) and UX principles