Dispatch Supervisor

A company is looking for a Dispatch Supervisor for the 2nd Shift. Key Responsibilities Oversee and manage a team of Dispatch Associates to ensure effective communication with members and service providers Handle escalated member issues and ensure associates deliver quality service while maintaining member safety Participate in employee development, performance evaluations, and manage daily workflow to meet quality standards Required Qualifications High school diploma required; Bachelor's degree preferred or equivalent experience Minimum of 2 years in a high-volume contact center or dispatch environment At least 5 years of customer service experience 1+ year of supervisory or team lead experience in a contact center Intermediate proficiency in Microsoft Office applications

Apr 8, 2025 - 19:29

A company is looking for a Dispatch Supervisor for the 2nd Shift. Key Responsibilities Oversee and manage a team of Dispatch Associates to ensure effective communication with members and service providers Handle escalated member issues and ensure associates deliver quality service while maintaining member safety Participate in employee development, performance evaluations, and manage daily workflow to meet quality standards Required Qualifications High school diploma required; Bachelor's degree preferred or equivalent experience Minimum of 2 years in a high-volume contact center or dispatch environment At least 5 years of customer service experience 1+ year of supervisory or team lead experience in a contact center Intermediate proficiency in Microsoft Office applications