EAP Customer Service Representative

A company is looking for an EAP Customer Service Representative to provide support for members using Employee Assistance Programs. Key Responsibilities Handle incoming calls, assess client needs, and provide information on EAP services Document member information and schedule appointments with counselors Assist team members with inquiries and maintain compliance with policies and confidentiality standards Required Qualifications 1+ years of experience in a call center environment Experience in a social, psychological, or human service field providing client support High School Diploma required Preferred: Bachelor of Arts or Bachelor of Science Degree

Mar 4, 2025 - 20:29

A company is looking for an EAP Customer Service Representative to provide support for members using Employee Assistance Programs. Key Responsibilities Handle incoming calls, assess client needs, and provide information on EAP services Document member information and schedule appointments with counselors Assist team members with inquiries and maintain compliance with policies and confidentiality standards Required Qualifications 1+ years of experience in a call center environment Experience in a social, psychological, or human service field providing client support High School Diploma required Preferred: Bachelor of Arts or Bachelor of Science Degree