Education Software Support Specialist

A company is looking for a Student Information Systems Software Support specialist. Key Responsibilities: Learn and act as a support resource for web-based student management software Resolve an average of 10 - 15 support calls per day with quick response and resolution times Ensure timely handling of customer support calls and minimize escalation to external resources Required Qualifications: Experience in education or a related field Ability to work independently and collaboratively within a team Proficiency in troubleshooting software issues Capacity to manage multiple tasks under pressure Availability to handle after-hours support calls as needed

May 13, 2025 - 16:16

A company is looking for a Student Information Systems Software Support specialist. Key Responsibilities: Learn and act as a support resource for web-based student management software Resolve an average of 10 - 15 support calls per day with quick response and resolution times Ensure timely handling of customer support calls and minimize escalation to external resources Required Qualifications: Experience in education or a related field Ability to work independently and collaboratively within a team Proficiency in troubleshooting software issues Capacity to manage multiple tasks under pressure Availability to handle after-hours support calls as needed