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Employee Benefits Claims Leader
A company is looking for a Claims Service Center Leader, Employee Benefits. Key Responsibilities Oversee customer service for Employee Benefits claims, ensuring high-quality experiences for clients and stakeholders Develop operational models to enhance customer satisfaction and maintain rigorous internal controls Manage relationships with clients and vendors, ensuring effective claims processing and service delivery Required Qualifications 10+ years of experience in Employee Benefits / Group Insurance Claims and Service 5+ years of leadership experience in a Claims and/or Contact Center environment Specific experience with Short Term Disability, Long Term Disability, and/or Paid/Unpaid Leave Bachelor's degree preferred Strong understanding of technology and industry trends
A company is looking for a Claims Service Center Leader, Employee Benefits.
Key Responsibilities
Oversee customer service for Employee Benefits claims, ensuring high-quality experiences for clients and stakeholders
Develop operational models to enhance customer satisfaction and maintain rigorous internal controls
Manage relationships with clients and vendors, ensuring effective claims processing and service delivery
Required Qualifications
10+ years of experience in Employee Benefits / Group Insurance Claims and Service
5+ years of leadership experience in a Claims and/or Contact Center environment
Specific experience with Short Term Disability, Long Term Disability, and/or Paid/Unpaid Leave
Bachelor's degree preferred
Strong understanding of technology and industry trends
