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Enterprise Service Delivery Manager
A company is looking for an Enterprise Service Delivery Manager to oversee service delivery and ensure customer satisfaction. Key Responsibilities Ensure optimal service delivery and customer satisfaction for assigned clients Own customer outcomes delivery from onboarding to service operations Collaborate with operational teams to meet Service Level Agreements Required Qualifications 7+ years of experience in technical operations management 5+ years as an Operations Support Manager or Director of IT 2+ years providing technical or IT strategic consulting services Strong understanding of IT Service Management frameworks like ITIL 4.0 Undergraduate or higher degree in Computer Science or business disciplines preferred
A company is looking for an Enterprise Service Delivery Manager to oversee service delivery and ensure customer satisfaction.
Key Responsibilities
Ensure optimal service delivery and customer satisfaction for assigned clients
Own customer outcomes delivery from onboarding to service operations
Collaborate with operational teams to meet Service Level Agreements
Required Qualifications
7+ years of experience in technical operations management
5+ years as an Operations Support Manager or Director of IT
2+ years providing technical or IT strategic consulting services
Strong understanding of IT Service Management frameworks like ITIL 4.0
Undergraduate or higher degree in Computer Science or business disciplines preferred