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Enterprise Support Engineer
A company is looking for an Enterprise Support Engineer to manage client relationships and troubleshoot platform issues. Key Responsibilities Troubleshoot platform issues and escalate critical situations as needed Collaborate with internal teams to resolve complex client issues and monitor high-impact cases Create and update documentation to build a knowledge base of customer solutions Required Qualifications Minimum of 3+ years in technical support, customer success management, or account management, preferably in a SaaS environment Advanced knowledge in email marketing or digital marketing software Intermediate knowledge of databases, including SQL Proven success in managing client relationships with enterprise clients Ability to operate effectively in a fast-paced, high-growth environment
A company is looking for an Enterprise Support Engineer to manage client relationships and troubleshoot platform issues.
Key Responsibilities
Troubleshoot platform issues and escalate critical situations as needed
Collaborate with internal teams to resolve complex client issues and monitor high-impact cases
Create and update documentation to build a knowledge base of customer solutions
Required Qualifications
Minimum of 3+ years in technical support, customer success management, or account management, preferably in a SaaS environment
Advanced knowledge in email marketing or digital marketing software
Intermediate knowledge of databases, including SQL
Proven success in managing client relationships with enterprise clients
Ability to operate effectively in a fast-paced, high-growth environment