Enterprise Support Manager
A company is looking for a Manager, Enterprise Support to lead a team focused on Advertising Channel Feed Management. Key Responsibilities Lead and mentor a team of Enterprise Support Specialists and Solutionists managing technical product feed support Establish support SLAs, QA standards, and escalation procedures for timely client resolutions Analyze support ticket trends to identify root causes and develop reporting frameworks to track performance and client satisfaction Required Qualifications Minimum of 4 years of experience in technical support, operations, or client services within advertising technology, eCommerce, or SaaS Proven strategic thinking and strong analytical capabilities to translate data into actionable insights Deep knowledge of product feed management and advertising channel specifications Proficiency with CRM and support tools, as well as advanced skills in Excel and Google Sheets Experience managing support for API integrations or custom data pipelines
A company is looking for a Manager, Enterprise Support to lead a team focused on Advertising Channel Feed Management.
Key Responsibilities
Lead and mentor a team of Enterprise Support Specialists and Solutionists managing technical product feed support
Establish support SLAs, QA standards, and escalation procedures for timely client resolutions
Analyze support ticket trends to identify root causes and develop reporting frameworks to track performance and client satisfaction
Required Qualifications
Minimum of 4 years of experience in technical support, operations, or client services within advertising technology, eCommerce, or SaaS
Proven strategic thinking and strong analytical capabilities to translate data into actionable insights
Deep knowledge of product feed management and advertising channel specifications
Proficiency with CRM and support tools, as well as advanced skills in Excel and Google Sheets
Experience managing support for API integrations or custom data pipelines
