EP70 Building Teams with Psychological Safety

In this episode of the Product Coalition podcast, host Jay Stansell and guest Parveen Downer delve into the concept of psychological safety within teams. They discuss its significance in fostering high performance, the mindset required from individuals, and practical examples of how to create a psychologically safe environment. The conversation also touches on measuring psychological safety, cultural influences, and the commercial benefits of implementing these practices in the workplace. Parveen shares insights on how to navigate challenges and envision a workplace where team members feel safe to express themselves and contribute fully.

Takeaways

• Psychological safety is essential for high-performing teams.

• Creating a fun and engaging work environment is crucial.

• Mutual respect and active listening are foundational to psychological safety.

• Language matters; focus on 'I' statements to foster understanding.

• Involve team members early in the problem-solving process.

• Measuring psychological safety can be both qualitative and quantitative.

• Start implementing psychological safety in daily stand-ups.

• Cultural differences can impact perceptions of psychological safety.

• Leadership plays a key role in fostering a safe environment.

• Psychologically safe teams can lead to better business outcomes.

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Chapters

• 00:00 Introduction to Psychological Safety in Teams

• 03:04 Understanding Psychological Safety

• 05:45 The Importance of Psychological Safety

• 09:00 Individual Mindset and Team Dynamics

• 11:51 Tangible Examples of Psychological Safety

• 15:00 Measuring Psychological Safety

• 18:13 Starting Points for Psychological Safety

• 20:02 Cultural Influences on Psychological Safety

• 25:02 Challenges in Implementing Psychological Safety

• 28:50 Commercial Benefits of Psychological Safety

• 32:06 Envisioning a Psychologically Safe Workplace