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Healthcare Customer Support Team Lead
A company is looking for a Healthcare - Customer Support Team Lead to manage a team and assist patients in accessing mental health care. Key Responsibilities Assist patients in accessing mental healthcare through email and phone communications Coordinate between insurance payers and patients to facilitate care and resolve issues Lead a team of associates, providing training, feedback, and performance monitoring Required Qualifications 2+ years of experience in a Customer Experience role Knowledge or experience in care coordination, medical scheduling, and medical administration preferred Strong interest or prior experience in healthcare Ability to lead by example and demonstrate organizational skills Willingness to embrace feedback and foster team development
A company is looking for a Healthcare - Customer Support Team Lead to manage a team and assist patients in accessing mental health care.
Key Responsibilities
Assist patients in accessing mental healthcare through email and phone communications
Coordinate between insurance payers and patients to facilitate care and resolve issues
Lead a team of associates, providing training, feedback, and performance monitoring
Required Qualifications
2+ years of experience in a Customer Experience role
Knowledge or experience in care coordination, medical scheduling, and medical administration preferred
Strong interest or prior experience in healthcare
Ability to lead by example and demonstrate organizational skills
Willingness to embrace feedback and foster team development
