Helpdesk Specialist with Secret Clearance
A company is looking for a Helpdesk Specialist to provide technical support for mission-critical systems. Key Responsibilities Serve as the first point of contact for customers seeking technical assistance through various channels Troubleshoot problems, assist customers, and coordinate technical support Log service requests and incidents in an incident management system, maintaining service level agreements Required Qualifications and Education Must be a U.S. citizen with no dual citizenship Active Secret clearance is required 0-3 years of experience in Helpdesk/ServiceDesk or equivalent customer service experience Experience with incident management ticketing systems such as Remedy or ServiceNow Willingness to participate in a rotational on-call schedule for 24/7 support
A company is looking for a Helpdesk Specialist to provide technical support for mission-critical systems.
Key Responsibilities
Serve as the first point of contact for customers seeking technical assistance through various channels
Troubleshoot problems, assist customers, and coordinate technical support
Log service requests and incidents in an incident management system, maintaining service level agreements
Required Qualifications and Education
Must be a U.S. citizen with no dual citizenship
Active Secret clearance is required
0-3 years of experience in Helpdesk/ServiceDesk or equivalent customer service experience
Experience with incident management ticketing systems such as Remedy or ServiceNow
Willingness to participate in a rotational on-call schedule for 24/7 support
