Incident Analyst

A company is looking for an Incident Analyst responsible for identifying, troubleshooting, and resolving technical issues within a Network Operations Center. Key Responsibilities Monitor the health and performance of critical applications and network infrastructure Collaborate with cross-functional teams to resolve incidents and reduce downtime Update and maintain detailed NOC documentation and proactively identify emerging issues Required Qualifications Computer Sciences degree or 1-3 years' equivalent experience in a Network Operations Center Experience in troubleshooting application processes and network systems Support Center/Operations Center experience is preferred Certifications such as Network+, A+, Linux, AWS Cloud Practitioner, or ITIL v4/ITSM are preferred Experience with AWS, Linux, and basic networking is preferred

Feb 21, 2025 - 12:09

A company is looking for an Incident Analyst responsible for identifying, troubleshooting, and resolving technical issues within a Network Operations Center. Key Responsibilities Monitor the health and performance of critical applications and network infrastructure Collaborate with cross-functional teams to resolve incidents and reduce downtime Update and maintain detailed NOC documentation and proactively identify emerging issues Required Qualifications Computer Sciences degree or 1-3 years' equivalent experience in a Network Operations Center Experience in troubleshooting application processes and network systems Support Center/Operations Center experience is preferred Certifications such as Network+, A+, Linux, AWS Cloud Practitioner, or ITIL v4/ITSM are preferred Experience with AWS, Linux, and basic networking is preferred