Infrastructure Engineer II

A company is looking for an Infrastructure Engineer II. Key Responsibilities Serve as a point of escalation for complex technical issues, demonstrating expert-level troubleshooting across various environments Analyze trends and system data to identify root causes and recommend improvements to reduce recurring issues Manage support tickets with autonomy, coordinating resolution across teams and ensuring timely communication Required Qualifications 5+ years of experience in IT support with increasing technical responsibilities Expert-level knowledge of Microsoft technologies and strong understanding of networking concepts Experience supporting enterprise endpoint environments for both onsite and remote users Proven ability to mentor peers and collaborate effectively across teams Relevant certifications preferred: A+, Network+, MCP, MCSA, MCSE

Jun 13, 2025 - 09:20

A company is looking for an Infrastructure Engineer II. Key Responsibilities Serve as a point of escalation for complex technical issues, demonstrating expert-level troubleshooting across various environments Analyze trends and system data to identify root causes and recommend improvements to reduce recurring issues Manage support tickets with autonomy, coordinating resolution across teams and ensuring timely communication Required Qualifications 5+ years of experience in IT support with increasing technical responsibilities Expert-level knowledge of Microsoft technologies and strong understanding of networking concepts Experience supporting enterprise endpoint environments for both onsite and remote users Proven ability to mentor peers and collaborate effectively across teams Relevant certifications preferred: A+, Network+, MCP, MCSA, MCSE