IT Service Desk Associate
A company is looking for an IT Service Desk Associate to provide technical support and troubleshooting for end users. Key Responsibilities Provide first level technical support for technology-related issues Resolve issues using standard practices and escalate when necessary Maintain documentation and manage user access in Active Directory/cloud Required Qualifications 1+ years of technical troubleshooting experience in a call center or service desk environment Experience with Microsoft Operating Systems, including Windows 10 and 11 Office 365 experience, including O365 administration Experience with Dell, HP, or Lenovo hardware High school diploma and/or GED; industry-specific certifications preferred
A company is looking for an IT Service Desk Associate to provide technical support and troubleshooting for end users.
Key Responsibilities
Provide first level technical support for technology-related issues
Resolve issues using standard practices and escalate when necessary
Maintain documentation and manage user access in Active Directory/cloud
Required Qualifications
1+ years of technical troubleshooting experience in a call center or service desk environment
Experience with Microsoft Operating Systems, including Windows 10 and 11
Office 365 experience, including O365 administration
Experience with Dell, HP, or Lenovo hardware
High school diploma and/or GED; industry-specific certifications preferred
