IT Service Desk Associate

A company is looking for a Full-time IT Service Desk Associate for the 3rd shift. Key Responsibilities Provide first level technical support to end users for technology-related issues Resolve issues using standard practices and escalate when necessary Maintain documentation and manage changes related to user training and system content Required Qualifications, Training, and Education 1+ years of technical troubleshooting experience in a call center or service desk environment Experience with Microsoft Operating Systems and Office 365 Knowledge of Dell, HP, or Lenovo hardware High school diploma and/or GED is required; industry-specific certifications preferred Experience with Active Directory and ITIL training is a plus

Feb 12, 2025 - 13:50
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IT Service Desk Associate
A company is looking for a Full-time IT Service Desk Associate for the 3rd shift. Key Responsibilities Provide first level technical support to end users for technology-related issues Resolve issues using standard practices and escalate when necessary Maintain documentation and manage changes related to user training and system content Required Qualifications, Training, and Education 1+ years of technical troubleshooting experience in a call center or service desk environment Experience with Microsoft Operating Systems and Office 365 Knowledge of Dell, HP, or Lenovo hardware High school diploma and/or GED is required; industry-specific certifications preferred Experience with Active Directory and ITIL training is a plus