IT Service Management Program Manager

A company is looking for a Program Manager for IT Service Management. Key Responsibilities Lead the development, implementation, and continuous improvement of the IT Service Management (ITSM) program Coordinate ITSM processes across OIT and support service managers throughout the service lifecycle Champion the Work Visibility Initiative and support data collection and reporting for decision-making Required Qualifications Bachelor's Degree or equivalent experience in Business, Finance, or Management Five years of professional experience in IT service design, development, or management ITIL 4 Foundation certification or willingness to obtain within three months of employment Experience in developing training resources and delivering training on ITSM principles Ability to build strong relationships with leadership and service managers

Jun 10, 2025 - 18:50

A company is looking for a Program Manager for IT Service Management. Key Responsibilities Lead the development, implementation, and continuous improvement of the IT Service Management (ITSM) program Coordinate ITSM processes across OIT and support service managers throughout the service lifecycle Champion the Work Visibility Initiative and support data collection and reporting for decision-making Required Qualifications Bachelor's Degree or equivalent experience in Business, Finance, or Management Five years of professional experience in IT service design, development, or management ITIL 4 Foundation certification or willingness to obtain within three months of employment Experience in developing training resources and delivering training on ITSM principles Ability to build strong relationships with leadership and service managers