Junior Application Support Analyst with Secret Clearance

A company is looking for a Jr Beneficial Ownership Application Service Desk Analyst. Key Responsibilities Provide support for Tier 1 and Tier 2 incidents involving Salesforce and serve as an escalation point for common issues Coordinate with internal teams and customers to resolve escalated incidents Engage with customers via a ticketing system and provide information in response to inquiries and requests Required Qualifications 1+ years of experience in a call center environment providing customer/user service Experience in providing end-user support for commercial application support or proprietary applications Ability to quickly learn complex business applications U.S. Citizenship and active Department of Defense SECRET clearance required Experience using a Help Desk ticketing system is a plus

Mar 18, 2025 - 00:26

A company is looking for a Jr Beneficial Ownership Application Service Desk Analyst. Key Responsibilities Provide support for Tier 1 and Tier 2 incidents involving Salesforce and serve as an escalation point for common issues Coordinate with internal teams and customers to resolve escalated incidents Engage with customers via a ticketing system and provide information in response to inquiries and requests Required Qualifications 1+ years of experience in a call center environment providing customer/user service Experience in providing end-user support for commercial application support or proprietary applications Ability to quickly learn complex business applications U.S. Citizenship and active Department of Defense SECRET clearance required Experience using a Help Desk ticketing system is a plus