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Lead Family Health Advocate
A company is looking for a Lead Family Health Advocate to provide support to Family Health Advocates and members in navigating healthcare resources. Key Responsibilities Assist members with inquiries related to eligibility, benefits, claims, and provider searches Coordinate issue resolution with providers and payers for claims adjustments and grievances Provide proactive care guidance and education to members regarding their health benefits and resources Required Qualifications High school diploma or GED 2-year associate's degree in healthcare/health sciences or equivalent experience Experience in advocacy support centers or healthcare institutions Experience in resolving high-level customer service issues Previous roles in healthcare such as Patient Health Guide, Medical Secretary, or Claim Specialist
A company is looking for a Lead Family Health Advocate to provide support to Family Health Advocates and members in navigating healthcare resources.
Key Responsibilities
Assist members with inquiries related to eligibility, benefits, claims, and provider searches
Coordinate issue resolution with providers and payers for claims adjustments and grievances
Provide proactive care guidance and education to members regarding their health benefits and resources
Required Qualifications
High school diploma or GED
2-year associate's degree in healthcare/health sciences or equivalent experience
Experience in advocacy support centers or healthcare institutions
Experience in resolving high-level customer service issues
Previous roles in healthcare such as Patient Health Guide, Medical Secretary, or Claim Specialist