Lead Patient Support

A company is looking for a Lead Patient Support. Key Responsibilities Ensure exceptional patient experience by utilizing CARES, AIDET, and EPE tools Act as first responder to patient concerns and complaints, providing immediate resolutions Oversee and maintain cleanliness and comfort in lobby waiting areas Required Qualifications High school diploma or equivalent Two to three years of healthcare experience in an ambulatory or hospital setting Familiarity with ICD10, CPT, and medical terminology Experience in customer service applications EMR/EHR experience preferred

Mar 4, 2025 - 22:34
 0
Lead Patient Support
A company is looking for a Lead Patient Support. Key Responsibilities Ensure exceptional patient experience by utilizing CARES, AIDET, and EPE tools Act as first responder to patient concerns and complaints, providing immediate resolutions Oversee and maintain cleanliness and comfort in lobby waiting areas Required Qualifications High school diploma or equivalent Two to three years of healthcare experience in an ambulatory or hospital setting Familiarity with ICD10, CPT, and medical terminology Experience in customer service applications EMR/EHR experience preferred