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Maryland Licensed Support Agent
A company is looking for a Support Agent L1. Key Responsibilities Answering customer phone calls Providing remote technical support Documentation and incident management using the USPS ServiceNow ticketing system Required Qualifications Ability to obtain a Sensitive level USPS clearance Associate degree in a technical field with 3 years of technical support experience, or a high school diploma with 5 years of experience Functional knowledge of Windows 10 & 11, Microsoft Office 365, and TCP/IP Experience with hardware troubleshooting and ServiceNow Incident Management system Reliable internet access and suitable work location for virtual work
A company is looking for a Support Agent L1.
Key Responsibilities
Answering customer phone calls
Providing remote technical support
Documentation and incident management using the USPS ServiceNow ticketing system
Required Qualifications
Ability to obtain a Sensitive level USPS clearance
Associate degree in a technical field with 3 years of technical support experience, or a high school diploma with 5 years of experience
Functional knowledge of Windows 10 & 11, Microsoft Office 365, and TCP/IP
Experience with hardware troubleshooting and ServiceNow Incident Management system
Reliable internet access and suitable work location for virtual work