Medicare Customer Service Representative

A company is looking for a Customer Service Representative - Medicare Member Help Team. Key Responsibilities Identify and assess customers' needs to achieve satisfaction in accordance with First Call Resolution goals Document interactions with members and providers to track contact reasons and trending issues Handle member complaints and provide appropriate solutions while following up to ensure resolution Required Qualifications High school diploma required; bachelor's degree preferred Schedule flexibility during business hours, including one late night and one weekend day Ability to complete a 10-12 week training class and demonstrate proficiency Must have a private quiet workspace for remote work Medicare knowledge and call center experience strongly preferred

Jun 11, 2025 - 23:10

A company is looking for a Customer Service Representative - Medicare Member Help Team. Key Responsibilities Identify and assess customers' needs to achieve satisfaction in accordance with First Call Resolution goals Document interactions with members and providers to track contact reasons and trending issues Handle member complaints and provide appropriate solutions while following up to ensure resolution Required Qualifications High school diploma required; bachelor's degree preferred Schedule flexibility during business hours, including one late night and one weekend day Ability to complete a 10-12 week training class and demonstrate proficiency Must have a private quiet workspace for remote work Medicare knowledge and call center experience strongly preferred