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Member Care Advocate
A company is looking for a Member Care Advocate. Key Responsibilities: Advocate for members by resolving complex issues and educating them on healthcare benefits Deliver high-quality chat support while managing multiple interactions efficiently Optimize the chat experience by following best practices and identifying process improvements Required Qualifications: 2+ years of customer service experience, preferably in healthcare or benefits navigation Experience in a chat-based role handling multiple conversations is strongly preferred Strong technical skills with chat software, CRM platforms, and knowledge management tools Ability to work in a remote environment with a distraction-free workspace Familiarity with chat-specific performance metrics and a healthcare background is preferred
A company is looking for a Member Care Advocate.
Key Responsibilities:
Advocate for members by resolving complex issues and educating them on healthcare benefits
Deliver high-quality chat support while managing multiple interactions efficiently
Optimize the chat experience by following best practices and identifying process improvements
Required Qualifications:
2+ years of customer service experience, preferably in healthcare or benefits navigation
Experience in a chat-based role handling multiple conversations is strongly preferred
Strong technical skills with chat software, CRM platforms, and knowledge management tools
Ability to work in a remote environment with a distraction-free workspace
Familiarity with chat-specific performance metrics and a healthcare background is preferred