Member Care Advocate

A company is looking for a Member Care Advocate to provide support and guidance to members navigating their healthcare benefits. Key Responsibilities Provide empathetic support through inbound calls and chats, ensuring respectful and solutions-oriented interactions Advocate for members by assisting with health plan-related questions and facilitating access to healthcare resources Own the member journey by researching and resolving complex cases to enhance the member experience Required Qualifications Bachelor's degree or 5 years of relevant experience in healthcare (preferred) Comfort with high-volume inbound phone work and familiarity with VoIP phone systems Strong technical proficiency with Google apps, Apple products, and CRM software Exceptional customer service skills with a focus on member advocacy Understanding of HIPAA guidelines and ability to maintain member confidentiality

Jun 25, 2025 - 13:50

A company is looking for a Member Care Advocate to provide support and guidance to members navigating their healthcare benefits. Key Responsibilities Provide empathetic support through inbound calls and chats, ensuring respectful and solutions-oriented interactions Advocate for members by assisting with health plan-related questions and facilitating access to healthcare resources Own the member journey by researching and resolving complex cases to enhance the member experience Required Qualifications Bachelor's degree or 5 years of relevant experience in healthcare (preferred) Comfort with high-volume inbound phone work and familiarity with VoIP phone systems Strong technical proficiency with Google apps, Apple products, and CRM software Exceptional customer service skills with a focus on member advocacy Understanding of HIPAA guidelines and ability to maintain member confidentiality