Member Services Supervisor

A company is looking for a Member Services Supervisor. Key Responsibilities Manage and coach Member Advocates to ensure exceptional service Monitor performance indicators and address issues through training and coaching Promote a positive team culture and identify process improvements Required Qualifications High school diploma or GED required; Associate's Degree preferred Minimum 2 years of leadership experience in a Call Center or Customer Support environment Experience leading contact center teams and managing performance in high-volume operations Prior experience with chat support and leading virtual teams preferred Bilingual capabilities are a plus

Jun 13, 2025 - 11:50

A company is looking for a Member Services Supervisor. Key Responsibilities Manage and coach Member Advocates to ensure exceptional service Monitor performance indicators and address issues through training and coaching Promote a positive team culture and identify process improvements Required Qualifications High school diploma or GED required; Associate's Degree preferred Minimum 2 years of leadership experience in a Call Center or Customer Support environment Experience leading contact center teams and managing performance in high-volume operations Prior experience with chat support and leading virtual teams preferred Bilingual capabilities are a plus