Middle East & Africa Communications Platform as a Service (CPaaS) Market Forecast 2025-2030: Growth at 20.47% CAGR Expected

Middle East & Africa Communications Platform as a Service (CPaaS) Market Overview: 2025-2030

Base Year: 2024

Historical Years:  2020–23

Forecast Years: 2025-2030

The Middle East & Africa Communications Platform as a Service (CPaaS) Market is projected to grow at a CAGR of around 20.47% during the forecast period, i.e., 2025-30.

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Middle East & Africa Communications Platform as a Service (CPaaS) Market Dynamics: 2025-2030

Market Dynamics

Key Driver: Increasing Integration of Banks with CPaaS to Enhance Customer Communication Service

With the growing digital transformation in the banking sector to provide high-quality services to customers, enhanced efficiency in communication & user-friendly experience has increased the demand for cloud-based communication. In digitalization, communication platform as a service is an integral part of the banking sector in the Middle East & Africa as there is high reliability of banks on effective communications to support their operations & offer services to the customers. Therefore, the banking sector is progressively utilizing these solutions for voice & messaging to provide customer services. Moreover, factors such as the burgeoning adoption of contactless payment solutions & the growing popularity of digital banking are further expected to accelerate the growth of the market in the region.

In addition, continuous new software upgrades for better user experiences have been driving market growth. Besides, CPaaS provides real-time notifications & alerts that can be beneficial for preventing fraudulent activity on the customer's account. Consequently, banks in several Middle Eastern & African countries, including Qatar, Saudi Arabia, Oman, and the UAE, are embarking on a major shift towards digital transformation by investing in technology to improve their operations & services such as mobile banking, digital payments, and others.

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Middle East & Africa Communications Platform as a Service (CPaaS) Market (2025-30): Segmentation Outlook

The market report has segmented the market into the following categories:

By Services

-Professional Services- Market Size & Forecast 2020-2030, USD Million

--Integration & Implementation- Market Size & Forecast 2020-2030, USD Million

--Technical support- Market Size & Forecast 2020-2030, USD Million

--Consulting- Market Size & Forecast 2020-2030, USD Million

--Support & Maintenance- Market Size & Forecast 2020-2030, USD Million

--Others- Market Size & Forecast 2020-2030, USD Million

-Managed Services- Market Size & Forecast 2020-2030, USD Million

--Hosting services- Market Size & Forecast 2020-2030, USD Million

--Managed communication services- Market Size & Forecast 2020-2030, USD Million

--Others- Market Size & Forecast 2020-2030, USD Million

By Communication Channels

-Outbound Voice Calls- Market Size & Forecast 2020-2030, USD Million

-Inbound Call Routing- Market Size & Forecast 2020-2030, USD Million

-SMS- Market Size & Forecast 2020-2030, USD Million

-Multimedia and Video Messaging- Market Size & Forecast 2020-2030, USD Million

-Others (Social Media Messaging, Number Masking, WebRTC-based Calling, etc.) - Market Size & Forecast 2020-2030, USD Million

By Enterprise Size

-Small & Medium Scale Enterprise- Market Size & Forecast 2020-2030, USD Million

-Large Scale Enterprise- Market Size & Forecast 2020-2030, USD Million

By End User

-Healthcare- Market Size & Forecast 2020-2030, USD Million

-E-commerce & Retail- Market Size & Forecast 2020-2030, USD Million

-IT & Telecom- Market Size & Forecast 2020-2030, USD Million

-BFSI- Market Size & Forecast 2020-2030, USD Million

-Hospitality- Market Size & Forecast 2020-2030, USD Million

-Others (Media & Entertainment, Manufacturing, etc.) - Market Size & Forecast 2020-2030, USD Million

Of the above, the BFSI sector dominated the market during the historical period & would also increase at a steady CAGR during the coming years. 

By Country

-The UAE

-Saudi Arabia

-Qatar

-Israel

-Turkey

-Egypt

-South Africa

-Rest of Middle East & Africa.

The market in the UAE is expected to grow rapidly in the coming years, driven by the increasing adoption of cloud-based solutions & the growing demand for real-time communication & collaboration tools.

Note - If there are any particular details you need that are not currently included in the report, we will be happy to provide them as part of our customization services.

Top Companies Operating in the Middle East & Africa Communications Platform as a Service (CPaaS) Market:

-Infobip

-CM.com

-Unifonic

-Route Mobile LLC

-CEQUENS

-Cometchat

-Karix Mobile Private Limited

-Mavenir

-Kandy Communications, LLC

-Twilio Inc.

-Telesign Corporation.

Recent Developments by the Leading Companies

• 2022: Ceqens partnered with global Jobzella, a leading recruitment website as communication for the sixth Jobzella Annual Employment Fair in the Greek Campus Downtown, Cairo. 
• 2022: Route Mobile L.L.C signed agreement with Uganda Telecommunications Corporation Limited (UTCL) to provide complete artificial intelligence (AI)-/machine learning (ML)-based A2P SMS firewall solutions & managed services to empower UTCL to effectively analyze A2P SMS traffic terminating on its network.

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