Operations Associate Manager
A company is looking for an Associate Manager Operations to assist in managing overall account performance and financial profits. Key Responsibilities Provide leadership, coaching, and development support to Sr. Supervisors Review operating statistics to ensure service quality and timeliness goals are met Identify and implement process improvements to enhance client satisfaction and company profitability Required Qualifications High School Diploma or equivalent required; BA/BS in Business Administration preferred 2+ years of experience in customer service or call center, including 1 year in management Experience in the healthcare industry is preferred Ability to coach, train, and motivate employees Proficiency with necessary technology and software applications
A company is looking for an Associate Manager Operations to assist in managing overall account performance and financial profits.
Key Responsibilities
Provide leadership, coaching, and development support to Sr. Supervisors
Review operating statistics to ensure service quality and timeliness goals are met
Identify and implement process improvements to enhance client satisfaction and company profitability
Required Qualifications
High School Diploma or equivalent required; BA/BS in Business Administration preferred
2+ years of experience in customer service or call center, including 1 year in management
Experience in the healthcare industry is preferred
Ability to coach, train, and motivate employees
Proficiency with necessary technology and software applications
