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Operations Excellence Lead
A company is looking for an Operations Excellence Lead to drive strategic improvement initiatives and optimize Global Operations processes. Key Responsibilities Drive transformation and strategy initiatives in collaboration with the VP, Global Operations Design and implement solutions to improve process efficiency and monitor the impact of changes Facilitate knowledge transfer and training sessions to empower users and support teams Required Qualifications Bachelor's degree in business administration or related field preferred 5+ years of experience in a similar role with strong CRM knowledge Proficient knowledge of CRM software, preferably Salesforce Experience in the payment processing industry is a plus Demonstrated project and program management skills
A company is looking for an Operations Excellence Lead to drive strategic improvement initiatives and optimize Global Operations processes.
Key Responsibilities
Drive transformation and strategy initiatives in collaboration with the VP, Global Operations
Design and implement solutions to improve process efficiency and monitor the impact of changes
Facilitate knowledge transfer and training sessions to empower users and support teams
Required Qualifications
Bachelor's degree in business administration or related field preferred
5+ years of experience in a similar role with strong CRM knowledge
Proficient knowledge of CRM software, preferably Salesforce
Experience in the payment processing industry is a plus
Demonstrated project and program management skills