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Patient Engagement Operations Manager
A company is looking for a Patient Engagement Operations Manager, 100% Remote. Key Responsibilities Manage and develop teams handling inbound support and outbound engagement campaigns Oversee daily call center operations, including scheduling and quality assurance Establish and track key performance indicators (KPIs) for operations and implement performance improvement initiatives Required Qualifications Degree in healthcare administration, business, or related field and/or 5+ years of healthcare call center management experience Proven experience with call center technologies and ticketing systems Strong understanding of healthcare operations and technology Experience in workforce management and scheduling tools Strong leadership and team development abilities
A company is looking for a Patient Engagement Operations Manager, 100% Remote.
Key Responsibilities
Manage and develop teams handling inbound support and outbound engagement campaigns
Oversee daily call center operations, including scheduling and quality assurance
Establish and track key performance indicators (KPIs) for operations and implement performance improvement initiatives
Required Qualifications
Degree in healthcare administration, business, or related field and/or 5+ years of healthcare call center management experience
Proven experience with call center technologies and ticketing systems
Strong understanding of healthcare operations and technology
Experience in workforce management and scheduling tools
Strong leadership and team development abilities