Patient Operations Manager
A company is looking for a Patient Operations Manager who will oversee the daily operations of the customer service team to ensure efficient workflows and high customer satisfaction. Key Responsibilities Manage daily activities of scheduling agents and monitor their performance Analyze customer service workflows to identify and implement process improvements Act as the escalation point for complex customer issues and track key performance metrics Required Qualifications Experience in customer operations, contact center management, or healthcare administration Proven team management experience in a high-volume customer service environment Strong understanding of customer service tools and radiology scheduling software Excellent leadership skills with a focus on coaching and developing teams Strong analytical skills with a data-driven approach to decision-making
A company is looking for a Patient Operations Manager who will oversee the daily operations of the customer service team to ensure efficient workflows and high customer satisfaction.
Key Responsibilities
Manage daily activities of scheduling agents and monitor their performance
Analyze customer service workflows to identify and implement process improvements
Act as the escalation point for complex customer issues and track key performance metrics
Required Qualifications
Experience in customer operations, contact center management, or healthcare administration
Proven team management experience in a high-volume customer service environment
Strong understanding of customer service tools and radiology scheduling software
Excellent leadership skills with a focus on coaching and developing teams
Strong analytical skills with a data-driven approach to decision-making
