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Senior Technical Account Manager
A company is looking for a Sr. Technical Account Manager, Enterprise (Pacific Time). Key Responsibilities Provide priority technical support for Enterprise customers, resolving critical issues effectively Build and maintain strong relationships with customers, offering ongoing guidance and strategic insights Collaborate cross-functionally with various teams to ensure seamless customer support and address complex issues Required Qualifications 7+ years of experience in technical customer support, API support, or SaaS environments Strong technical acumen, including familiarity with webhooks, APIs, and authentication schemes Basic knowledge of programming languages, with a preference for JavaScript or Python Experience working with Enterprise customers and understanding their unique needs Proven ability to collaborate effectively across teams to advocate for customer needs
A company is looking for a Sr. Technical Account Manager, Enterprise (Pacific Time).
Key Responsibilities
Provide priority technical support for Enterprise customers, resolving critical issues effectively
Build and maintain strong relationships with customers, offering ongoing guidance and strategic insights
Collaborate cross-functionally with various teams to ensure seamless customer support and address complex issues
Required Qualifications
7+ years of experience in technical customer support, API support, or SaaS environments
Strong technical acumen, including familiarity with webhooks, APIs, and authentication schemes
Basic knowledge of programming languages, with a preference for JavaScript or Python
Experience working with Enterprise customers and understanding their unique needs
Proven ability to collaborate effectively across teams to advocate for customer needs