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Platform Lead, Digital Experience
A company is looking for a Platform Lead for the Global Digital Experience Platform in Community Support. Key Responsibilities Develop and refine the experience platform strategy in alignment with the Community Support vision Lead a global team of platform managers to execute product roadmaps successfully Collaborate with cross-functional teams to deliver seamless user experiences and evaluate new product opportunities Required Qualifications 12+ years of product management experience, with 5+ years in a management role Strong understanding of customer service workflows and AI technologies Experience in personalization, prediction, and online help experiences Ability to manage complex business plans in a cross-functional organization Experience working in global, multi-cultural environments across different time zones
A company is looking for a Platform Lead for the Global Digital Experience Platform in Community Support.
Key Responsibilities
Develop and refine the experience platform strategy in alignment with the Community Support vision
Lead a global team of platform managers to execute product roadmaps successfully
Collaborate with cross-functional teams to deliver seamless user experiences and evaluate new product opportunities
Required Qualifications
12+ years of product management experience, with 5+ years in a management role
Strong understanding of customer service workflows and AI technologies
Experience in personalization, prediction, and online help experiences
Ability to manage complex business plans in a cross-functional organization
Experience working in global, multi-cultural environments across different time zones