Power Automate Subject Matter Expert

A company is looking for a Power Automate SME for a contract position. Key Responsibilities Establish a specialized support and training function to enhance service quality and reduce wait times Deliver targeted training to empower users and optimize processes, reducing ticket resolution times Design and implement support and training teams while managing performance analytics and improvements Required Qualifications Advanced technical expertise in Microsoft 365, including Power Automate, Teams, and SharePoint Experience in delivering high-quality end-user support in dynamic environments Ability to diagnose and resolve complex issues beyond basic IT support Proven experience in creating training materials tailored for non-technical audiences Familiarity with various delivery modalities, including chat, phone, and ticketing systems

May 16, 2025 - 17:16

A company is looking for a Power Automate SME for a contract position. Key Responsibilities Establish a specialized support and training function to enhance service quality and reduce wait times Deliver targeted training to empower users and optimize processes, reducing ticket resolution times Design and implement support and training teams while managing performance analytics and improvements Required Qualifications Advanced technical expertise in Microsoft 365, including Power Automate, Teams, and SharePoint Experience in delivering high-quality end-user support in dynamic environments Ability to diagnose and resolve complex issues beyond basic IT support Proven experience in creating training materials tailored for non-technical audiences Familiarity with various delivery modalities, including chat, phone, and ticketing systems