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Principal Technical Support Manager
A company is looking for a Principal Technical Customer Support Manager. Key Responsibilities Serve as a senior technical escalation point for critical customer issues Diagnose, troubleshoot, and resolve technical problems related to the platform Collaborate closely with engineering, product, and customer success teams to address system-wide challenges Required Qualifications 10+ years of experience in technical customer support, preferably in SaaS or transactional software environments Expertise in troubleshooting complex software systems, APIs, and integrations Strong knowledge of cloud-based platforms, networking, and database technologies Experience managing high-priority escalations and working with enterprise clients Strong leadership and mentoring abilities
A company is looking for a Principal Technical Customer Support Manager.
Key Responsibilities
Serve as a senior technical escalation point for critical customer issues
Diagnose, troubleshoot, and resolve technical problems related to the platform
Collaborate closely with engineering, product, and customer success teams to address system-wide challenges
Required Qualifications
10+ years of experience in technical customer support, preferably in SaaS or transactional software environments
Expertise in troubleshooting complex software systems, APIs, and integrations
Strong knowledge of cloud-based platforms, networking, and database technologies
Experience managing high-priority escalations and working with enterprise clients
Strong leadership and mentoring abilities