Product Support Manager
A company is looking for a Manager of Product Support. Key Responsibilities Lead a team of customer support analysts and collaborate on ideas for successful customer outcomes Design and implement onboarding and mentoring strategies for junior staff Work with leadership to address escalated issues and improve support processes Required Qualifications Expertise in one or more product domains relevant to the company Experience in a customer-facing role, preferably in higher education A genuine concern for employee well-being A passion for helping customers achieve their business goals Enthusiasm for leading change effectively
A company is looking for a Manager of Product Support.
Key Responsibilities
Lead a team of customer support analysts and collaborate on ideas for successful customer outcomes
Design and implement onboarding and mentoring strategies for junior staff
Work with leadership to address escalated issues and improve support processes
Required Qualifications
Expertise in one or more product domains relevant to the company
Experience in a customer-facing role, preferably in higher education
A genuine concern for employee well-being
A passion for helping customers achieve their business goals
Enthusiasm for leading change effectively
