Production Escalations Specialist
A company is looking for a Production Escalations Specialist to support customer-facing teams in resolving escalations. Key Responsibilities Provide secondary support to customer-facing teams in escalation and bug resolution Collaborate with internal teams and external contacts to document and analyze escalations Maintain accurate support tickets and perform tests on production applications to troubleshoot issues Required Qualifications Some college and 1 year of related experience preferred Basic knowledge of EDI transaction types preferred (X12 837D, 270/271, 835; XML; etc.) Proficient in all MS Office applications and use of the internet Ability to effectively manage time and prioritize tasks Working knowledge of technical and procedural aspects and functions
A company is looking for a Production Escalations Specialist to support customer-facing teams in resolving escalations.
Key Responsibilities
Provide secondary support to customer-facing teams in escalation and bug resolution
Collaborate with internal teams and external contacts to document and analyze escalations
Maintain accurate support tickets and perform tests on production applications to troubleshoot issues
Required Qualifications
Some college and 1 year of related experience preferred
Basic knowledge of EDI transaction types preferred (X12 837D, 270/271, 835; XML; etc.)
Proficient in all MS Office applications and use of the internet
Ability to effectively manage time and prioritize tasks
Working knowledge of technical and procedural aspects and functions
