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Production Support Analyst
A company is looking for a Production Support Analyst to manage production support escalations and communication. Key Responsibilities Manage communication and updates for stakeholders throughout the ticket's lifecycle Troubleshoot incoming requests and handle production support escalations promptly Review and craft detailed requirements for tickets and maintain accurate logs of updates Required Qualifications Bachelor's degree in Business/Insurance, Computer Science, or related field, or equivalent experience Experience in Property & Casualty insurance, particularly Personal Insurance Significant experience with Personal Lines Forms, Rates, and Underwriting Rules Familiarity with insurance policy administration and sales/service systems Experience with tools such as SmartSheet, Confluence, and Jira is highly preferred
A company is looking for a Production Support Analyst to manage production support escalations and communication.
Key Responsibilities
Manage communication and updates for stakeholders throughout the ticket's lifecycle
Troubleshoot incoming requests and handle production support escalations promptly
Review and craft detailed requirements for tickets and maintain accurate logs of updates
Required Qualifications
Bachelor's degree in Business/Insurance, Computer Science, or related field, or equivalent experience
Experience in Property & Casualty insurance, particularly Personal Insurance
Significant experience with Personal Lines Forms, Rates, and Underwriting Rules
Familiarity with insurance policy administration and sales/service systems
Experience with tools such as SmartSheet, Confluence, and Jira is highly preferred