Program Manager, Customer Success
A company is looking for a Program Manager, Customer Success, Just Walk Out. Key Responsibilities Drive global strategy to enhance customer experience for both customers and shoppers Develop and track customer success metrics and improve customer satisfaction goals Design and launch customer support infrastructure and formal customer support programs Required Qualifications 10+ years in customer-facing service, retail operations, and operational support Strong quantitative skills for data analysis and identifying opportunities Proven ability to build and nurture relationships internally and externally Relentless customer obsession with a strong desire to invent and simplify Ability to work independently and manage multiple projects simultaneously
A company is looking for a Program Manager, Customer Success, Just Walk Out.
Key Responsibilities
Drive global strategy to enhance customer experience for both customers and shoppers
Develop and track customer success metrics and improve customer satisfaction goals
Design and launch customer support infrastructure and formal customer support programs
Required Qualifications
10+ years in customer-facing service, retail operations, and operational support
Strong quantitative skills for data analysis and identifying opportunities
Proven ability to build and nurture relationships internally and externally
Relentless customer obsession with a strong desire to invent and simplify
Ability to work independently and manage multiple projects simultaneously
