Remote Service Desk Technician
A company is looking for a Service Desk Technician to provide first-level customer support in a remote setting. Key Responsibilities Deliver telephone-based and electronic support to students, faculty, and staff across multiple campuses Provide first-level technical support for various software applications and assist with complex problem resolution Maintain up-to-date knowledge on advancements in technology and ITIL best practices Required Qualifications Associate degree in computer science or a related field Minimum of two years of experience in technical customer support and customer service Equivalent combinations of education and experience will be considered All requirements must be met by the time of employment
A company is looking for a Service Desk Technician to provide first-level customer support in a remote setting.
Key Responsibilities
Deliver telephone-based and electronic support to students, faculty, and staff across multiple campuses
Provide first-level technical support for various software applications and assist with complex problem resolution
Maintain up-to-date knowledge on advancements in technology and ITIL best practices
Required Qualifications
Associate degree in computer science or a related field
Minimum of two years of experience in technical customer support and customer service
Equivalent combinations of education and experience will be considered
All requirements must be met by the time of employment
