Product Service Manager

A company is looking for a Product Service Manager to oversee service product strategy and customer experience for cloud-native offerings. Key Responsibilities Define and own the end-to-end service product strategy for cloud-native offerings Collaborate with cross-functional teams to ensure service reliability and support readiness Monitor and improve the customer journey, incorporating feedback for service enhancement Required Qualifications Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred) 10+ years of experience in product management, service management, or technical program management Strong understanding of cloud-native technologies, including Kubernetes and virtualization platforms Proven experience in designing and scaling support models for SaaS or hybrid-cloud products Familiarity with monitoring tools and incident management best practices

Apr 28, 2025 - 13:54

A company is looking for a Product Service Manager to oversee service product strategy and customer experience for cloud-native offerings. Key Responsibilities Define and own the end-to-end service product strategy for cloud-native offerings Collaborate with cross-functional teams to ensure service reliability and support readiness Monitor and improve the customer journey, incorporating feedback for service enhancement Required Qualifications Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred) 10+ years of experience in product management, service management, or technical program management Strong understanding of cloud-native technologies, including Kubernetes and virtualization platforms Proven experience in designing and scaling support models for SaaS or hybrid-cloud products Familiarity with monitoring tools and incident management best practices