Roadside Assistance Supervisor
A company is looking for a Supervisor I, Roadside Assistance Contact Center (2nd Shift). Key Responsibilities Lead and coordinate the activities of a team of Roadside Assistance associates to ensure timely and safe service delivery Monitor team performance, provide coaching, and conduct training to meet service and sales goals Handle escalated member issues and maintain communication with management regarding operational challenges Required Qualifications High school education 4+ years of high volume customer service experience Exposure to supervisory tasks preferred; Senior or Lead experience is a plus Ability to obtain appropriate licensing for sales and service within 1 year of hire
A company is looking for a Supervisor I, Roadside Assistance Contact Center (2nd Shift).
Key Responsibilities
Lead and coordinate the activities of a team of Roadside Assistance associates to ensure timely and safe service delivery
Monitor team performance, provide coaching, and conduct training to meet service and sales goals
Handle escalated member issues and maintain communication with management regarding operational challenges
Required Qualifications
High school education
4+ years of high volume customer service experience
Exposure to supervisory tasks preferred; Senior or Lead experience is a plus
Ability to obtain appropriate licensing for sales and service within 1 year of hire
