SaaS Customer Support Specialist

A company is looking for a SaaS Customer Support Specialist. Key Responsibilities Provide high-quality software support to end-users via various communication channels Triage and troubleshoot customer queries, ensuring timely resolution and documentation Proactively engage with existing accounts to promote additional services and maintain knowledge base Required Qualifications 3+ years of software/application support experience for a B2B SaaS product Ability to analyze and solve complex problems Strong organization and time management skills Self-directed and able to thrive in a fast-paced environment Experience in the healthcare or pharmaceutical industry is a plus

Mar 7, 2025 - 16:20

A company is looking for a SaaS Customer Support Specialist. Key Responsibilities Provide high-quality software support to end-users via various communication channels Triage and troubleshoot customer queries, ensuring timely resolution and documentation Proactively engage with existing accounts to promote additional services and maintain knowledge base Required Qualifications 3+ years of software/application support experience for a B2B SaaS product Ability to analyze and solve complex problems Strong organization and time management skills Self-directed and able to thrive in a fast-paced environment Experience in the healthcare or pharmaceutical industry is a plus