Senior Analyst, Shared Services

A company is looking for a Shared Services Senior Analyst in the Partner Contact Center. Key Responsibilities Provide Tier II case management support for employee lifecycle issues for US and Canadian partners Research, analyze, and resolve cases related to onboarding and HR processes Identify and implement process improvements while maintaining compliance with company policies Required Qualifications 3 years of experience in customer service, human resources, or shared services 3+ years of experience in research, analysis, and problem-solving in a fast-paced environment 1 year of experience identifying continuous improvement opportunities 1-2 years of experience advising cross-functional stakeholders Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Jun 13, 2025 - 05:10

A company is looking for a Shared Services Senior Analyst in the Partner Contact Center. Key Responsibilities Provide Tier II case management support for employee lifecycle issues for US and Canadian partners Research, analyze, and resolve cases related to onboarding and HR processes Identify and implement process improvements while maintaining compliance with company policies Required Qualifications 3 years of experience in customer service, human resources, or shared services 3+ years of experience in research, analysis, and problem-solving in a fast-paced environment 1 year of experience identifying continuous improvement opportunities 1-2 years of experience advising cross-functional stakeholders Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)