Senior Associate, Workforce Management
A company is looking for a Senior Associate, Workforce Management. Key Responsibilities Develop, maintain, and update short-term staffing and forecasting models Monitor workforce adherence and interval coverage, providing recommendations Build dashboards and reporting tools to support planning and performance monitoring Required Qualifications and Education 3-5 years of experience in workforce management, analytics, or scheduling Hands-on experience with workforce management platforms Familiarity with CCaaS platforms Proficiency in Google Sheets or Excel, including pivot tables Experience building dashboards in Looker, Metabase, or Google Analytics
A company is looking for a Senior Associate, Workforce Management.
Key Responsibilities
Develop, maintain, and update short-term staffing and forecasting models
Monitor workforce adherence and interval coverage, providing recommendations
Build dashboards and reporting tools to support planning and performance monitoring
Required Qualifications and Education
3-5 years of experience in workforce management, analytics, or scheduling
Hands-on experience with workforce management platforms
Familiarity with CCaaS platforms
Proficiency in Google Sheets or Excel, including pivot tables
Experience building dashboards in Looker, Metabase, or Google Analytics
