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Senior Customer Success Program Manager
A company is looking for a Senior Global Customer Success & Experience Program Manager. Key Responsibilities Develop and implement operational processes for Customer Success Executives to meet performance goals Optimize existing business processes and maintain documentation for the Customer Success team Design enablement programs and collaborate with cross-functional teams to enhance customer experience and performance Required Qualifications Bachelor's or Master's degree preferred 5 or more years of experience in Customer Success/Services in an Enterprise Software or Cloud-based Services company Experience leading delivery projects with cross-functional teams using various project methodologies Familiarity with Salesforce and data analysis tools (Tableau, Excel, Google Sheets) Strong analytical skills and ability to achieve program success through influence and partnership
A company is looking for a Senior Global Customer Success & Experience Program Manager.
Key Responsibilities
Develop and implement operational processes for Customer Success Executives to meet performance goals
Optimize existing business processes and maintain documentation for the Customer Success team
Design enablement programs and collaborate with cross-functional teams to enhance customer experience and performance
Required Qualifications
Bachelor's or Master's degree preferred
5 or more years of experience in Customer Success/Services in an Enterprise Software or Cloud-based Services company
Experience leading delivery projects with cross-functional teams using various project methodologies
Familiarity with Salesforce and data analysis tools (Tableau, Excel, Google Sheets)
Strong analytical skills and ability to achieve program success through influence and partnership